General Policy
At A-codetech, we provide digital products only (source code, templates, toolkits, dashboards, and playbooks). Since these are instantly downloadable and non-returnable items, our refund policy is limited but transparent.
Refund Eligibility
You may request a refund if one of the following conditions applies:
- Technical Issues — The file is corrupted, cannot be opened, or contains critical errors that prevent usage.
- Duplicate Purchase — You accidentally purchased the same product more than once.
- Wrong Product Delivery — You received a product different from what was described or purchased.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- You changed your mind after purchasing.
- The product does not meet subjective expectations (e.g., design style, layout preferences) but matches its description.
- You purchased the product without verifying compatibility with your software environment (e.g., Python version, dbt, Terraform, or hosting platform).
- You downloaded and used the product, then requested a refund without valid technical issues.
Refund Process
- Submit your refund request within 7 calendar days of purchase by contacting us at: support.
- Provide your order number, product name, and a clear explanation of the issue.
- Our support team will review the request and reply within 3–5 business days.
- If approved, your refund will be processed back to your original payment method.
Delivery of Digital Products
- All purchases are digital downloads only.
- No physical items will be shipped.
- After payment, download links are instantly available on your account page and via confirmation email.